How do Virtual Numbers work?
Codely v2.0 public release is here
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What has changed in our latest release?
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All new features available for all public channel users
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Coding collaboration with over 200 users at once
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Real-time code save every 0.1 seconds
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What are Virtual Numbers?
Virtual Numbers are sim-free numbers that don’t need to be connected to a particular device. They can be used just as regular numbers with phone calls and messaging features. However, virtual numbers are connected to the internet instead of a telecom service provider. This makes adding exceptional features to the Virtual Number much easier, especially for businesses. Businesses can leverage the privacy and comfort of Virtual Numbers to enhance their business communication.
How do Virtual Numbers work?
Virtual Numbers aren’t connected to a SIM card or a landline. They are cloud-based numbers that can be routed to any dashboard or device. Virtual Numbers function on a cloud calling (also known as cloud telephony) system that operates over the internet.
Virtual Numbers often use the Voice over Internet Protocol or VoIP service. Since they function through the internet, it is extremely easy to make long-distance calls from anywhere with a stable internet connection.
For example, an aggregator platform that aims to bring service providers and customers from different parts of the country could benefit immensely from Virtual Numbers, where the conversation happens only over the internet, without revealing the location or personal numbers of the service providers.
Managing remote teams with Virtual Numbers allows the admin to keep track of the communication that each employee is having with the customer. This is regardless of where the team members are.
The fact that they are connected to the internet means that users can easily switch between devices without physically transferring a SIM card. However, right from the number to the features, Virtual Numbers work just like regular numbers, but better.
- Receive SMS verification: Virtual Numbers can be used to receive SMS verification which is essential while creating a new account on some websites. They have just as many digits as a regular number and can be used for receiving OTPs from any platform. They can be shared to avoid sharing personal numbers so that the user’s privacy is protected at all times.
- Ease to manage multiple numbers: Businesses often use multiple numbers to communicate with their customers in a better way. From marketing to customer service, businesses need multiple numbers. Virtual Numbers offered by Alohaa make it extremely convenient for businesses to manage multiple numbers from a single integrated dashboard.
- Cloud Inbox: Through a cloud inbox, users can view all messages received on multiple numbers on a single screen. The cloud inbox even makes taking a backup of these messages easy. This level of synced communication can be integral in managing multiple numbers without requiring multiple devices.
Level up from regular numbers
Having multiple regular numbers might not be feasible for businesses for numerous reasons. The inconvenience of managing multiple regular numbers could negatively impact the efficiency of a business.
- Need for different SIM Cards and a physical device: When businesses operate with different numbers, they will have to purchase each number, especially if they are starting small. Each of these SIM cards needs to be plugged into a physical device to activate. Without a unique number, businesses will not be able to create multiple accounts and give a number for each employee to use simultaneously. Multiple numbers are used by businesses of all sizes, small or large. However, regular numbers make scalability difficult. Purchasing each regular number will require access to one physical device to which the SIM card is connected.
- No singular access to manage all numbers at once: Multiple numbers of businesses are often scattered everywhere, present with different employees. This is because each number is with a device that is most likely with an employee. It would be very difficult for the business to keep track of the conversations employees has with customers through these scattered business numbers. Additionally, it would also be difficult for the business to keep a backup of the conversations with customers for future reference. Without complete access to the device itself, it would be a challenge to get access to the communication happening through the phone. Managing this could cost businesses a lot as they would have to compromise on effective business communication.
- Multiple payments to recharge each number: Keeping an adequate balance and managing multiple numbers individually is a huge task and will reduce the efficiency of the business. Unlike Virtual Numbers, regular numbers will have to be charged one at a time. Even though businesses might start with just a few numbers, scaling communication outreach through regular numbers will be challenging. Purchasing one number at a time and managing the balances on all numbers while keeping track of activity will cost the business essential time and effort.
- Zero wait time: Buying a new SIM card takes at least 24 hours to activate. Once that is done, customers have to add or remove the specific features they want. One of these could be adding their numbers to a DND list (Do Not Disturb) to avoid spam calls. Customers might also want to allow roaming and bear its charges. These customised features need to be set for each number individually.
- Privacy concerns: Organisations have a high chance of losing the business numbers used by employees. The employees may not return the business numbers. They might also share these numbers with personal connections or on unnecessary platforms. This makes it even harder for businesses to manage and control each number individually.
Parting Thoughts
Virtual Numbers for businesses come with a host of features that make business communication more refined. As advancements in technology surround us, using innovative features will only increase the efficiency of how we interact. SIM-free Virtual Numbers that function without being connected to a physical device are the next step in creating accessibility.
Through the cloud telephony system, the upgrades of a Virtual Number that can be witnessed in the future are limitless. Virtual Numbers are redefining communication in today’s world. They are paving a path for a more comprehensive and seamless way of connecting with anyone across the globe.
Book a demo with Alohaa today and explore the many features of Virtual Numbers.