At MATR Innovations Pvt Ltd. ("Company," "we," "us," "our"), we strive to deliver exceptional service and products to our customers. We understand that circumstances may change, leading to the need to cancel your subscription. This Cancellation and Refund Policy outlines how you can cancel your subscription and the conditions under which a refund may be available.
Subscription Cancellation
You may cancel your subscription at any time. To cancel your subscription, please follow the cancellation process detailed on our website or contact our customer service team for assistance.
Pro-rata Refund Policy
If you choose to cancel your subscription before the end of your current subscription period, you may be eligible for a pro-rata refund. This means we will refund you for the unused portion of your subscription on a pro-rata basis.
Eligibility
- Calculation of Refund: The pro-rata refund amount will be calculated based on the number of days remaining in your subscription period from the date of cancellation.
- Processing Refunds: Refunds will be processed within 14 business days from the date of receiving the cancellation request. The refund will be credited to the original payment method used during the subscription purchase.
- Exceptions: Certain services or products may not be eligible for a pro-rata refund. Any such exceptions will be clearly stated at the time of purchase.
Modifications to the Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after such changes have been made constitutes your acceptance of the new policy.
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