The foundation on which we built Alohaa is that you own your data. In this policy, we lay out what data we collect, the rationale behind it, and how your data is handled. This policy applies to all products built and maintained by Ten20 Infomedia Private Limited.
We are committed to help our customers do have great use from our products, we will are collecting information that is necessary for the business and to understand our customers better and also to maintain the necessary process needed to maintain our relationship with you as a customer.
During the sign-up process, we ask for your primary mobile number, and an email address and company documents which is mandatory as per TRAI.
We may also send important SMSes to your mobile number (account expiry, OTP verification during sign-up, or other essential information) from time to time.
We will be using your primary email address to communicate with you about any business information, updates, new features and promotions, help you with your support queries etc,.
We will also be using the email and phone numbers you share with us as Identifiers to recognize your team members and use you to get login access and other communications.
We use a 3rd party payment processor for all payments made to Doosra. That third party (may), at the time of first payment, mandates certain information such as the mobile number and email. That’s so the payment processor can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to the payment processor and doesn’t go through our servers. We keep a record of the transaction to help with any clarifications or questions in the future.
All Alohaa plans/subscriptions require users to undergo the standard e-KYC process. The information that we need are provided from our team to you when we are onboarding you as a customer.
We may automate this in the future but the process and rules to be onboarded remain the same as per TRAI guidelines.
When you browse our web pages or applications, your browser automatically shares certain information such as which OS and browser version you are using. We track that information, along with the pages you are visiting, to optimize the performance of the website, mobile apps and to test new product offerings or designs. We may also track specific click-streams to help inform some design decisions.
We do use persistent first-party cookies and approved 3rd party cookies from web analytics tools to store certain preferences, making it easier for you to use our applications. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust the settings in your own browser.
When you write to Alohaa with a question or to ask for help, we keep that correspondence, including the phone number and email address (if provided to us), so that we have a history of past correspondences to reference if you reach out in the future.
Information access and sharing
We take information that is necessary to our business needs.
To provide products or services you've requested We do use some third-party services to run our applications and only to the extent necessary to process some or all of your personal information via these third parties.
To help you troubleshoot and resolve a software issue, with your permission If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding restricted uses Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.
Our products and other web properties are operated in India. If you are located in the European Union or elsewhere outside of India, please be aware that any information you provide to us will be transferred to India. By using our site, participating in any of our services, and/or providing us with your information, you consent to this transfer.
How do we resolve complaints?
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will also announce them on our website.
Please get in touch with the Grievance Officer, Aditya Vuchi, by emailing at firstname.lastname@example.org and we’ll be happy to answer them!