Out In Dreams 3X their inbound calls efficiency with Alohaa.
Codely v2.0 public release is here
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What has changed in our latest release?
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All new features available for all public channel users
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Coding collaboration with over 200 users at once
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Real-time code save every 0.1 seconds
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About Out In Dreams
Out In Dreams is an emerging National and International travel and tourism agency based in Coimbatore, Tamil Nadu. The company specialises in creating luxury packages at affordable prices.
We interviewed Mr Dinesh, Co-Founder, Out In Dreams, and have highlighted key insights on their business after using Alohaa.
Challenge
Growing inbound customer support team
"Previously only my business partner was handling customer service, since then we had 4- 5 more numbers for agents that used to manually distribute numbers and enter into a CRM".
Before Alohaa, the team handled large call volumes, manually trying to keep track of all missed calls, also targeting to increase their call pick up rate from multiple agents.
Solution
Out In Dreams searched for call routing solutions for agents on Google and came across Alohaa where they understood why their business needs a single number for their team.
"Call routing has helped us attend more calls now, earlier we had to sometimes skip incoming calls due to limitations of agents."
Their first Alohaa experience was a helpful one with,
- 3 agents using Alohaa without issues
- Equally distributed calls among agents with automated call routing
- Reliability on Alohaa for incoming calls
- Alohaa's virtual numbers are listed on their website and social media, replacing personal numbers and distributing calls among multiple agents
- A centralised cloud contact centre for all booking, inquiries, payment and other support
Milestones Achieved
- Improved Call Efficiency
- Increased Lead Generation
- Management of Larger Call Volumes
To set up an IVR / set up support or sales team using business phone numbers for your or your agents. You can reach us by filling out the form by clicking here.