Here’s what you get by opting for Virtual Business Phone Systems.

Customer Service at its Prime

As more businesses arise, the competition is getting tougher. Good customer service has always been a determining factor in creating brand loyalty and customer retention. With technology, reaching customers and establishing a long-term relationship with them is much easier. However, technologically advanced communication solutions for businesses could turn out to be cost heavy and not as efficient for teams that need to manage multiple numbers.

Here’s where the Virtual Business Phone Systems come into the picture. The Voice over Internet Protocol (VoIP) system is a cloud-based technology that addresses the challenges of traditional phone systems to provide businesses with much more efficient and robust solutions.

Here’s how Virtual Business Phone Numbers work.

A Virtual Phone System operates over the internet. Therefore, like traditional phone services that use telecom connectivity to make and receive calls or messages, the VoIP system uses the internet. Virtual Business Numbers also have 10 digits and can be used just like traditional phone numbers. 

The VoIP technology first converts voice calls into small digital signals. These signals are transmitted over the internet, similar to emails. The data signals first reach the service provider, who then routes it to the recipients. Once the signals reach the recipient, they are converted into voice signals again. All of this happens in a fraction of a second.

All Virtual Business Numbers are typically connected through a web app or mobile app. Those with access to the Virtual Business Phone Numbers can use the app to send and receive calls and messages (send these “digital signals”) easily.

This cloud telephony system offers many unique features that are beneficial to businesses. Virtual Business Numbers can be used to enhance customer service and simplify phone communication. Businesses that use Alohaa’s Virtual Phone Numbers have achieved faster customer onboarding and better cost efficiency. 

Here’s what you get by opting for Virtual Business Phone Numbers

1. No physical SIM Card needed: Businesses that operated on a large scale and used traditional phone systems often faced the issue of not being able to manage so many SIM cards and devices that the employees often had access to. Virtual Numbers address this issue. Virtual numbers operate over the internet and typically over a web app or a mobile app. Therefore, a physical SIM card or a device that the SIM card is connected to is not needed for Virtual Business Phone Numbers. 

2. User Control: Business numbers are used to communicate with the customers or clients of the business. Employees sometimes use their personal numbers, which is a privacy issue. Sometimes, employees may not return the business devices when they leave, which may cause the business to lose valuable customers. Therefore, it becomes vital for the business to have control over the conversations. Traditional phone systems made it quite challenging to exercise this control. However, Virtual Business Phone Numbers come with exceptional features that allow business admins to stay updated with the conversations that employees have with their customers. Alohaa’s integrated dashboard and cloud inbox make it extremely easy for admins to view the messages received to all virtual numbers on a single screen. This is especially useful for seamlessly managing OTP verifications. 

3. Transferring user access is easy: Businesses may have to transfer access to a business phone number from one employee to another because of non-availability issues, shift changes, or even attrition. With physical devices and SIM cards, this could be a tedious process. With Virtual Business Phone Numbers, user access can be easily transferred from one user to the other through the backend without the employees being physically present. Alohaa’s integrated dashboard allows admins to view and access all the virtual numbers on a single screen and switch access easily. 

4. Flexible Access: The best part about a virtual phone system is that the user can be in any geographical location with access to the internet and use the virtual number with ease. There are no additional telecom charges and no need to carry the SIM card everywhere. It can also be used in low telecom connectivity areas. Therefore, if users are travelling, they can still use the Virtual Business Numbers without any hassle of paying additional roaming or similar telecom charges. This feature works wonders for virtual teams. 

5. Multiple numbers can be managed at once: One of the biggest challenges of traditional phone systems is that managing multiple numbers becomes a big hassle. Creating an account to manage social media platforms often requires a unique number to be linked to each account. However, Virtual Business Phone Numbers are often linked through an app that can be used to easily manage multiple numbers at once.

6. Ease of scalability: Adding a new business number in a traditional phone system requires getting a physical SIM card, connecting it to a device, and waiting for it to activate. Virtual Business Phone Numbers like Alohaa have zero wait time, which supports rapid scalability. New Virtual Numbers can be added instantly, which makes the Virtual Phone System an efficient choice for growing businesses. 

7. Cost effective: Apart from installation, device and telecom charges that differ based on service providers, traditional phone systems also come with indirect costs like that, including the costs of managing multiple numbers. Opportunity costs in the form of losing important customer conversations also impact businesses. Virtual Phone Numbers provide highly cost-effective solutions where the focus shifts to providing robust customer service and increasing customer retention. The low carrier charges are an added bonus for businesses.

Parting Thoughts

Virtual Phone Systems are revolutionising how businesses communicate with their clients. Offering timely and seamless services to customers through effective communication is the number one priority of businesses. Keep up with the times and opt for Virtual Phone Numbers like Alohaa that offer customised services to businesses based on their needs. 

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Book a demo and explore the features of Alohaa today.

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